Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. Companies can ask for reviews via automatic invitations. Were sorry that you did not enjoy your time with us and we wish you success in your future role. I could put it down racism but overall they are just a horrible company who treat people bad. office: Av. My mum had a fall abroad and broke her neck. Policy came through as expected. Lack of direction from middle management and above. We use dedicated people and clever technology to safeguard our platform. Training team really try hard and overall enjoyed it. Have a fantastic holiday. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. Having problems? The Embassy were amazing. Instead, theyre full of the info you need to get things sorted. Also, for some of our insurers we may receive a profit share payment if they I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. span.icon-caret.is-active svg { She had to cancel her holiday to undergo treatment and submitted a claim. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. left: auto !important; Simply go to the My Insurance section and choose which policy youd like to email to yourself. A good clear line, too, with no annoying background noise! Most of the time the customers were great and easy to get along with. Resolver is a totally free service that you can use to complain effectively. Customer Services Manager, achieve performance targets across their product portfolio. . A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. I was trying to pay for a quote with them kept waiting for over a day to pay. This is unfair to the customer and is not treating customers fairly (and may be in breach of FCA rules) as well as unfair on the employee. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Anonymous Employee in Northampton, England, I applied online. //--> Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Here are 8 tips for writing great reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. .mobile-nav .icon-caret svg { } They are not authored by Glassdoor. Was put on a call back BUT this never happened. Stay sure have been helpful so far. Do you agree with Staysure Travel Insurance's 4-star rating? If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 I think it may be that I included the symbol. } I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Dear WAMM71,Thank you for your 5 star review. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. We also ensure all reviews are published without moderation. .wsite-button-inner {} However, if you'd rather complain directly, you can use the above address to contact Staysure. Thank you. We encourage our colleagues to speak up and stand by our values of being genuine and caring. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. Not happy. Wishing you all the best for the future. Customer Service Representative interview process at Staysure. The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. This was done because they said I owed them holiday which they asked me to take as compassionate leave. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. - Sunday: 10am - 4pm. Staysure. .wsite-footer blockquote {} #wsite-title {color:#000 !important;text-transform: uppercase !important;} .blog-header h2 a {} So you can be confident that youve got the right cover, thats tailored just for you. Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. A nice change from the hassled feeling I often feel when dealing with call centres. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. Warm regards,Siobhan. Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. staysure hung us out to dry. They take your money easily but getting help when you need it is a different story. Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. We use dedicated people and clever technology to safeguard our platform. Warm regards,Ross, Information provided by various external sources. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. .fancybox-title {} The process to get the policy on my smartphone is too convoluted - passwords etc. Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. The call centre dont have enough medical knowledge to assist. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! I would like to reassure you that Staysure take all feedback about our products and services very seriously. Thank you for taking the time to post your feedback, its great to hear that you enjoyed your time with us and particularly the great people that work here and the reward package on offer. However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. If you need to cancel your policy please click here. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. Its quick, easy and totally free. - Calling from within the UK: 0333 014 4512 In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. {"hasCustomMembership":true,"hasCustomMinicart":true} Verify your email to use filters. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. .wsite-button-small .wsite-button-inner {font-size:13px !important;} We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. You never know if the training team/management are telling you the truth or lying to you. #wsite-content h2.wsite-product-title {} I have given this review 3 starts because I found it very difficult to register online to open an account. +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. _W.storeCurrency = "GBP"; Handful of friends made at Staysure. Finally I started a new booking and was successful in receiving a quotation which I accepted. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. These can take up to 7 working days to get to you. } Do you agree with Staysure Travel Insurance's 4-star rating? I was able to buy the policy only by starting afresh with a new email address and not creating an account. There are also plenty of opportunities to develop into other area and for promotion. Bedford Road, Have a fantastic holiday. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. Grandchildren did not have to suffer for me. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Filter. Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. Will definitely be dealing with Staysure in the future for my holiday cover. We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. ERGO Seguros de Viaje Verify your email to use filters. If you need more help, please visit our FAQ Help Centre. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"
staysure customer service