Entice customers to sign up for your mailing list with discounts or exclusive offers. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. E10, E11, E12 - Contact GOTRAX Customer Support. Back wheel cover scraping tire. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Has expected us to be scooter technicians to diagnose the problems. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) They cannot show error codes. If damaged do not proceed. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. I have updated my review from 1 star to 3, and will update again . If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. So far so good for me. Its possible the quality slipped with the V2, but they are basically the same scooter. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. All electric scooter have a fuse or a circuit breaker. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Next, check to see if there is any damage to either end of your scooters charging cable. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. Powered up the scooter. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. 0000002170 00000 n Here is a link to find the manual for your Gotrax hoverboard. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. These codes will pop up over your console's display when there are issues within your electric scooter. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - I err on the conservative side, and would rather "under charge". GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. 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Make sure that these are not punctured if they are air-filled. Brand new battery not holding charge. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! You can now turn your hoverboard back on.*. Do you think most of the lower-priced scooters are having these problems? The console on the scooter displays speed in MPH, battery life, and headlight. The difference is, these are much more fun! This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. If your charger does not turn green when you plug it in, your problem may lie in your charger. Has seemingly chose to simply respond but not take action (i.e. Down a hill I got up to 19 mph on the speedometer. I kicked off the odometer began registering speed. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Reattach the console/head unit by sliding it back into place. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS Learn more about your GOTRAX from full overviews and specs to troubleshooting. Listen or look back to see if the rear wheel is slowly spinning. When the battery is fully charged it will change from red to green. Also if there is a critical mass here, we may be able to have the company fix their problems. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. 0000002873 00000 n I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Listen or look back to see if the rear wheel is slowly spinning. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. Free standard shipping with $35 orders. I requested a refund. How to restore default settings on GOTRAX GXL V2. Its possible that you got a defective battery. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. The GMAX is one of our most powerful electric scooters to date. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. 0000256654 00000 n Set the battery to the side for disposal. These are as follows. When GOTRAX GXL V2 display is blacked out you can release Power Key. Therealjondotcom 3 yr. ago. Once you ensure the position is correct, gently slide the pack into the tiller. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. Find low everyday prices and buy online for delivery or in-store pick-up. If you can not grip the top with your fingers use a pair of pliers to assist you. rider weight: 154 Lbs. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Home. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. I am on the hook to pay for shipping to send back their poorly made products. Contact an authorized service center for more information about replacements. Use caution as extreme force may damage your scooter console or battery connections. To determine whether either of these is true, unplug all of your devices from power and try charging them again. Take care of your ride so it can take care of you. Include an image for extra impact. So frustrating. Always be sure to consult the . I continue to struggle with GOTRAX's customer support team. A fully charged battery will have between 36 and 42 volts. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. 20 MPH Max speed and durable 10 . GoTrax V2 Not Working. I absolutely love this scooter. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. Troubleshoot common issues with your gotrax hoverboard with our handy guide. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. :~f 12`L,@" Of course, with any new or growing technology there are often hiccups along the way. You can recalibrate your Gotrax hoverboard by following the instructions above. Store the screws and hook in a safe location for later use. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - Check which of them the problem is and get it fixed immediately. Took 8 business days to fix (total of 11 calendar days). Using caution, grab the top of the battery and begin to lift it out of the tiller. In addition, I now have the old lithium ion battery I need to figure out how to dispose. GoTrax GKS: Specs. First, plug in your charger and make sure that it works before continuing. Now you are finished and ready to test your work. Roller Blades/Bikes. Grab the new battery pack and ensure that your are installing the battery pack correctly. I will come back and edit the post if I experience anything that you've listed. Of course, with any new or growing technology there are often hiccups along the way. If all of them work normally, then you need a new charger. I'll monitor the post to see if these are isolated or widespread. Looking For The Best Lock For An Electric Scooter? If you have done these things, but are still having trouble, please contact customer service. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. Kid really loved the speedometer and the cruise control feature! Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. 110 20 If your charger does not turn green when you plug it in, your problem may lie in your charger. Need help troubleshooting a scooter issue? Set the line out of the way once disconnected. . Aug 15, 2020 Please contact our customer service team if you are experiencing problems or need more detailed information. Include an image for extra impact. Took 8 business days to fix (total of 11 calendar days). Has been extremely slow to respond with replacement parts. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. If this does not work, replace the console. You can now turn your hoverboard back on.*. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. Please Note, some electric scooters share error codes. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. If there is, youll need to buy another one and replace it. Problem is from inside the tire assembly. We show a quick view. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. As an Amazon Associate I earn from qualifying purchases. Please Note, some electric scooters share error codes. 0000002987 00000 n In either case, bring it back to wherever you bought it for further assistance and warranty coverage. So, 3 hours for 4 bars = 45 mins of charging time per bar. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. . This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. I cant find anyone who sells them including the gotrax website, acisneros0873 - Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. 0000008779 00000 n 0000047449 00000 n Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. For example, only standing with one foot on your hoverboard can cause some models to beep. How do you check the odometer on the GXL V2? We'll go through each electric scooter and the error codes that occur. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. We check over 250 million products every day for the best prices. Shop safe on GOTRAX Official website. Turn the key or power switch on and engage the throttle all of the way. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. I was super encouraged as the handle bar looks a little different from the original version I received, better. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. Range: 4 miles (est) Max. Recommended rider age . EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. But, as soon as it worked for quite some time, it started showing various problems. You feel the scooter lose power and your inertia throws you forward. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. The BBB's grade of "F" still . Of course, you could also have an issue with your battery. The odometer illumination was bright. Related: Mobility Scooter Battery Losing Power Uphill Fixed. I had my second issue within 17 business days of receiving the scooter. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! Max speed: 7.5 MPH. 51 4.7 out of 5 Stars. Beeping can also indicate uneven pressure on the hoverboard sensors. This is telling you the charger is working. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Scary at first. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. E5 - Replace controller / replace entire product. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. . Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. You will see the LED lights start to flash. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Back fender completely broken off, bottom screw plate snapped. GOTRAX. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Problem not solved. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. In this video we take a look inside a GoTrax G2 Scooter. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Check Out Our Guide! Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. Weight: 17 pounds. You will see the LED lights start to flash. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Fix stuck GOTRAX GXL V2. New Safe Step Technology - Both feet must be placed on the . *You may need to perform a recalibration up to three times to fix your issue. Now i have error code 30! Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. All night charging leads to 15 minutes of riding. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. E03 - Change speed settings or gear. If the scooter is off but still takes off, this means that the control box is damaged. What did the brake pad rubbing sound like? Even if you've just ridden it, the battery may not be sufficiently charged. In all cases the company has been slow to respond. This is one of the most common problems we hear about, so it's always worth checking first. will respond to the email but the response itself is not helpful). GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. Reply, Took mine to the local bike shop. This scooter is giving a E3 Error code and the manual simply states to replace the console. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. I tried these fixes and the problem got solved. As you can see here I was able to do it with my fingers. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Scooter is in the dumpster. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. This was fixed with the company sending a replacement tire. Visit our Battery Pack Load Testing Guide. Easy Fix but time consuming. I didn't realize my tires were about half the recommended psi. Try recharging the battery pack for 8 hours. You can recalibrate your Gotrax hoverboard by following the instructions above. You can get it started again if you press the button so it's probably not a power issue. Odometer not working. Test The Battery Pack On A Scooter That Runs. An awesome member of our community made this guide. Here is a link to find the manual for your Gotrax hoverboard. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. 0000002509 00000 n As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). We'll go through each electric scooter and the error codes that occur. I try and ride economical to maximize range and durability. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Did you find it helpful? Hold down the power button for 10 seconds. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. It is possible to check the voltage of your battery using a voltmeter. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Doesn't matter if the battery is charged or not. This is the best method to factory reset GOTRAX GXL V2. 0000007190 00000 n If your Gotrax hoverboard will not turn back on you are experiencing an issue. This is a few specific actions that act as a reset for your board and can fix many common issues. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. 0000003486 00000 n Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Post adapter arcing when plugged in. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. Troubleshoot common issues with your gotrax hoverboard with our handy guide. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. It was the front wheel so more difficult, cost 40 for replacement. If the scooter works after disconnecting the brake switch then the brake switch is defective. Fix Water Leaking From Air Conditioner. - Easy fix. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Thus can not charge scooter. My GoTrax (about 5 months old) started acting weird today. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. Returned the v2 and are now trying a m360 instead /crosses fingers. Can't get the scooter to start. 110 0 obj <> endobj xref Contact: kevin@ocproscooters.com or text: 714-420-1311. Pressing on button does not illuminate the display nor does the throttle have power. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. It will display all specifications more visibly. There is no doubt that hoverboards are a popular and fun way to get around. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Looking For The Best Lock For An Electric Scooter? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Hold down the power button for 10 seconds. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. Further, the locking pin is completely . If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. Back wheel brake mis-aligned. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. Codes often have simple solutions and we are here to assist. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Gotrax recommends 3-4 hours for charging time. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. (If you see an issue, please stop and consult a technician before proceeding.). This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Will this problem come back? Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. I had my second issue within 17 business days of receiving the scooter. GoTrax - GMAX Electric Scooter. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter.
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gotrax scooter troubleshooting