I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. You shipped from New Jersey to New York where I live, its not coming from Italy! Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. After I place my order, when can I expect it to be shipped? Anyone can write a Trustpilot review. EPIPHANY 06 JAN I ordered several bikinis with express delivery. They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) This is the third day and still waiting they do anything in clear! What's going on??!!!! 3 months!! I ordered a product and decided to return them. Hi Aisling,Were sorry to hear about this issue.We will contact you privately to check all return details and assist you.Thank you,Calzedonia Customer Satisfaction Team. 2023 Trustpilot, Inc. All rights reserved. Over five weeks later and theres still no sign of my parcel. Punjab. We'll send you a link to reset your password. 07077448080. The platform offered either 30 or 50 euros giftcards so I could have easily purchased a 50 euros voucher, but I wanted to get closer to 60 euros to not have to use my money. What differentiates Calzedonia from other fashion brands is that Calzedonia focuses on only legwear and swimwear. OPEN POSITIONS . We want to let you know that we value your feedback and are working on resolving this issue as soon as possible.Thank you! We use dedicated people and clever technology to safeguard our platform. 10% off any order with Email Sign Up. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We are sorry to hear that the product you received was different than expected. Got confirmation of return received and then refund had been processed on 28th November. Overview. All returning items must be unworn and in sale-able condition. Discover our collections for Women, Men and Children. They can't take everyone's money like this, and my situation is obviously not an isolated incident. I am happy with all. Please call or email us at [insert phone number & email address. Hopefully I get my money back this week. Get started now and lets get this sorted. +1 855 564 2351 Calzedonia is an Italian fashion brand that was founded in 1986. I am so sorry to hear that your product arrived damaged. Hi, Jillian,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. | Read 181-192 Reviews out of 192 Hi, Anna,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. For the last maybe 5 years I have stopped buying the rest of the stuff and only been getting stockings from there. Wish Id of read the reviews sooner. Wed love to make this up to you. When I contacted Calzedonia, they gave me their "most sincere apologies" and told me that there was an error but that they sorted it out and they cancelled all the charges and that they were going to send me a discount to my email for the inconveniences. Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. Date of experience: 22 November 2022. All orders placed after 12:00PM EST will So, it is fair to say that at least they solved it and the Customer Care Team were always polite and nice. I'll be looking at my legal rights next. I now have to go through the pain of returning the whole order because its missed the trip I ordered it for. CALZEDONIA USA INC. 350 5TH AVENUE, 41ST FL NY, NY 10118, Subscribe to the newsletter to stay up to date on our promotions. I called the customer service and they assured me they informed Evri of my correct address and I would receive the parcel correctly. option. Still no refund to account and no response from customer services. Hi, Laura,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I purchased a swim top in the store in September 2022 to be shipped directly to my house. Over five weeks later and theres still no sign of my parcel. . Is this for real? I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. and that they won't refund you. Hi, Karen,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I tried to go through the delivery service to change the address, but couldnt change it. 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). We use dedicated people and clever technology to safeguard our platform. There are two types of membership in Calzedonia. Received my order late. | Read 21-40 Reviews out of 193 Better to spend 3 at Primark, not 34 at Calzedonia. More so, after this bad experience. "In the lead up to Sydney hosting WorldPride in February 2023, we are celebrating all of the same-sex couples who have married at the Registry following the amendments to the Marriage Act," Mr Padhiar said. Privacy Policy. How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. However at no point anyone informed me that giftcards were not cumulative. Information provided by various external sources. Hello Iulia! I ordered the same products again and later received two email confirmations and two payments had been deducted. This encounter has also been shared by people I know, that I had recommended to go there because everyone always wanted to know where they could buy the bikinis, tights, and leggings I had bought at this Calzedonia store, from an AMAZING sales representative called Louise, who used to greet you with a charming smile, assisted you immediately, had amazing knowledge of the brand, from italian sizes conversion to Swedish sizes, fabrics, and always helped you find the right fit with enthusiasm and dedication, that's what gets your costumers to want to come back! 10% Off. Hi, Laura,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Buy 1 leggings and get 50% off on the second 1. Thank you for contacting us.We are sorry to hear about your experience with our shipping. We have contacted you privately so we can help you with a refund so you can get your correct item as soon as possible. Spent 17 on 1 pair of tights which the shop assistant recommended to me. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? All you have told me in the email is that my order may be late (which it already is) due to high volume of current orders. Hi Katy,Were sorry to hear about this issue with delivery of your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. On behalf of the entire Calzedonia team we apologize for your experience. They just keep saying they need to finish their investigation (for how long?!) The cancellation of your order is possible only for a limited amount of time following I wont be ordering again! When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. A HUGE CON, DON'T ORDER ONLINE WITH THEMThey added that they'd get in touch with me, they haven't lol so don't be fooled into thinking they have helped me !! Just awful! Hi, Anna,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Standard shipping is $9. They keep solving my requests while I'm sleeping and then just don't ever reply to my follow up emails, leading me to have to open another case (4 total now), at which I get a reply at 3 AM in the morning, which usually just says we need more information. N/A. Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I ordered 5 more pairs in 2022 and the product is NOT the same. Possibly the worst online retailer ever. Discover our collections for Women, Men and Children. UPDATE: still no delivery. confirmation in your FOLLOW YOUR ORDER/RETURN or by signing into I have tried to return some of the leggings I purchased, but the process is impossible online. For both standard and express shipping, all orders must be placed before 12:00PM EST Why can't I just post it myself, for free, like you can at 99% of other online shops? Privacy Policy If This should be considered fraud and false advertisement. I bought 2 pairs of this leggings in 2018 and fell in love with them. Intimissimi (Italian Lingerie) is searching for a passionate Store Manager at its upcoming opening at the Staten Island Mall opening in May 2022!. Local Customer Care Number. I don't understand why they don't have a lot of stock in UK stores for it to be sent from there. I see from the other reviews that everyone else is having the same issue. I recived my package the 23.11, and it was so damaged that the place where i collected it, told me that they had to gather all the items and tape the package together. !Please be aware before buying anything from this company! How to contact Calzedonia customer service? We will resolve your issue as soon as possible as promised in our email correspondence. When I called the support line this morning, they said there are delays and that they cannot guarantee a pre-Christmas delivery! Companies can ask for reviews via automatic invitations. After several times in the years after, trying to see if they got the old material back, me and my friends keep on being disappointed. "Marriage equality . I wish Id read the trust pilot reviews first. Ordered the 10th Dec and still waiting. So I had to use one, pay by card the remaining amount and was consequently stuck with an additional giftcard that I was not going to use. Better to spend 3 at Primark, not 34 at Calzedonia. I sent pics to the customer service and they simply play dumb. If you have and This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. I tried phone as well but could not get through and given my work schedule it's not something I can realistically hold the line for.You might ask why I don't just contact the courier company instead to arrange a change in address, but their customer services are equally impossible to contact and they provide no options to change your address. They broke within one wear! You may want to see Calzedonia customer reviews and Calzedonia complaints before purchasing a product from Calzedonia. Read genuine Calzedonia customer reviews and complaints, share your Calzedonia experience. If I could rate this awful company any lower I would! This is why it gets two stars instead of one.Now the unfortunate bad and ugly: Something is very wrong with Calzedonia's online system, because they have sent my orders to the wrong address multiple times. I absolutely dont recommend buying calzedonia giftcards: it's a scam. You shipped from New Jersey to New York where i live, not! Calzedonia is an Italian fashion brand that was founded in 1986 issue as soon as possible get their issues fast! I called the support line this morning, they said there are delays and they! Only for a limited amount of time calzedonia customer service email i wont be ordering again said there are delays and they. Not cumulative received was different than expected pre-Christmas delivery functionality, as well as marketing, personalised ads and! Id read the trust pilot reviews first call or email us at [ insert phone &. 2 pairs of this leggings in 2018 and fell in love with them welcome to the official website. 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